this morning, i got the instructions for uploading photos on to our “wall of durtbagz” page, where visitors can post photos of themselves with their durtbagz.
i was having trouble yesterday figuring out how to do it as a visitor and was waiting on these to see what i was missing and what we needed to do to simplify things.
when i got the instructions, i also got the question, “erin, aren’t you the only one using this page? you’re the one posting photos, right?”
hmmm. 100+ days in on this project, and my project manager doesn’t yet understand the concept of each page/component of my site. believe me, it is not for lack of communication/explanation on my part.
as you can probably imagine, this lit me up. i calmly responded that, no, i wasn’t the only one and that is was exactly like our “feelin’ durty” page where the public submitted their signs for the competition, sans voting. exactly the same. like it has been from day one.
then, after brooding for about 30 minutes on why this made me so angry and how a question like this could come up at this stage in the game, i began to write. to the director of sales for this company, the guy that sold us on them.
i informed him that, now that we were nearing the end, finally, i had some questions for him.
1. where are my keywords and SEO information? i have two contracts with them; one for site design/development and one for SEO for six months. i gave them my suggestions for key words in june. have i heard a peep about it since? no. have i asked? yes.
2. why didn’t anyone ask me any questions about the missing components to the site, once it was determined that they hadn’t been built? not one question to me about any of the four unfinished pages and the concepts of each one. i spoke with my PM about them during our initial meeting when this was discovered. and no one has asked me anything about them since then. does that seem weird to you? it does to me.
3. how could those components have been left out in the first place? i had two meetings with the director of sales, explicitly describing what i was going to need for my business. i also filled out multiple information questionnaires concerning my site and what would be required. this included giving them other websites that i liked that had similar items that i was looking for. i also discussed this at length with my first PM. i talked to three different people and literally spelled it out for them, and this still occurred?
4. when i asked my PM what he thought of using a design similar to one of the sites i listed on my questionnaire, he had never heard of the site. translation: he had either never received or just never read my file or paperwork.
5. how was it possible for my PM to not know how one of my pages works at this stage in the game? how?
6. in a previous communication, the director of sales made the comment that because he had underestimated the complexity of my site, they were actually doing an extra $2000 worth of work that they weren’t charging us for. today, i explained to him that they had missed my deadline by more than a week, i hadn’t seen a bit of SEO, my PM wasn’t up to speed with things, that it had become painfully obvious that they’d never done a site like this before, and that we are into my busiest time of year and they are costing me money each day. since we still owe half of the cost of this site that is due upon completion, i told him it was also obvious that they didn’t really need our money or my site would have been done by now. if they really wanted to save us $2000, they’d take it off of what we owe.
i sent this at 12:30p this afternoon. then i went to the gym to burn off the excess energy. it is now 3:35p. no response. i emailed rather than called because when i’m that fired up, i blurt out things like, “what is wrong with you people! how hard is this? i need all of this crap to be done! and why did you tell us you’d be able to do this stuff? you’re a bunch of liars, you douchebags!!” and where would that get me? that would get me the “emotional dramatic girl” title. not good.
i’m thinking about a response that anne wrote to yesterday’s post about cutting my losses and starting again in january. and i’m seriously considering something like that at this point. i have a couple of other firms i know i could work with, but it isn’t something i can just put the brakes on. i have to look at my contract with these doofs, then i have to find out how easy it would be to get someone else to pick up where these guys left off. my fear is, do they get to demo what they’ve built thus far if we terminate the contract? it’s my site, i own it. and we’ve paid for 50% of the project. i’m just not sure what we lose for firing them. and it frustrates me beyond belief that i even have to consider these things at this point.
i really, REALLY don’t want it to come to that. i want all this crap worked out by the end of the week, and after that, i won’t have to deal with them much, since i can edit my entire site. i just want them to get on the ball, make my site a priority, and get it done right. isn’t that their job? things are the way they are now because they set up the rules. i’m just playing by them.