5 THINGS YOU SHOULD NOT SAY TO A POTENTIAL CUSTOMER
being the head bag lady at durtbagz.com, i deal with potential customers daily. i have a lot of experience talking with the general public and fielding random questions about my gear. since i am such an expert on this, i thought i would give other business owners out there a few tips on what not to say to someone, if you’d like them to buy something from you.
tip #5. don’t say: “no, we don’t carry that size. in fact, i don’t even think the manufacturer makes them that big.”
if you are not talking to someone in person, you still need to be aware of the situation on the other end of the phone or laptop. if people ask you for bigger sizes, it’s probably not because their “friend” is that size.
tip #4, do not say: “yeah, i have actually thought about making those. but then i realized how stupid they are.”
if people are suggesting things for you to make, it’s a compliment. it means they have been thinking about your business, even when you’re not in front of them. if you think it’s not the best idear in the world, thank them for caring enough to suggest it to you.
tip #3, don’t say: “you want a sign that says what? yeah, that’s not funny at all. i don’t even know what that means.”
if someone gives you a suggestion for a part of your business that you actually have invited people to comment on, you do not get to chastise them for it. even if it’s not a superb suggestion, it’s not okay to shoot it down like that. let the customer know you’ll consider it. that’s enough to satisfy them.
tip #2, do not say: “if you want t-shirts in that color, then i have an idea. why don’t you start your own business, and make t-shirts in whatever color you want.”
if people don’t buy something because they don’t like the color it comes in, chances are, they weren’t really going to buy it anyway. however, when they leave, you want them to feel guilty for not buying something, not glad that they didn’t.
tip #1, don’t say: “okay, small balls. thanks for your time. i’ll talk to you later.”
this last one is a true story that happened just recently to a durtbag. company A called this durtbag and tried, repeatedly, to sell him office supplies. after nicely declining, over and over, company A rep finally said this statement to our fellow durtbag. i guess he’s never heard of caller ID.
people, unless you’d like to be known as the “michael scott” of your industry, i suggest you avoid these types of answers. don’t be a michael. be a creed.
ever been insulted by someone trying to tell you something?